FAQs (Frequently Asked Questions)
What is Royal Store?
Royal Store is your one-stop online shop for quality products including fashion wears, jewelry, household appliances, office essentials, musical instruments, and more. We focus on quality, reliability, and excellent customer service.
How do I place an order?
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Browse our catalog or website.
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Select the products you want and add them to your cart.
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Complete your order using our secure checkout options.
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You will receive an order confirmation via WhatsApp or email.
What payment methods do you accept?
We accept multiple payment methods to make your shopping convenient:
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Bank transfer
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Mobile money/USSD payments
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Pay on delivery (where available)
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Online card payments
How long does shipping take?
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Standard Delivery: 3–7 business days depending on your location.
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Express Delivery: 1–3 business days (additional charges may apply).
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Tracking information will be provided when available.
Do you ship outside [Your Country]?
Currently, we deliver within [Your Country/Region]. For international orders, please contact our support team to discuss alternative arrangements.
Can I return a product?
Yes! You can return products within 7 days of receiving your order, provided they are unused, in original condition, and in the original packaging.
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Certain items (like intimate wear, opened cosmetics, or personalized products) cannot be returned.
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For more details, please refer to our Return & Refund Policy.
What if my order is damaged or incorrect?
If your order arrives damaged, defective, or incorrect, contact us immediately. We will arrange a replacement or full refund at no extra cost to you.
How do I contact Royal Store?
You can reach us via:
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WhatsApp/Phone: You can use one of the three lines (either whatsapp or direct lines)
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a. +23491559556947- Agent Anthony
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b. https://wa.link/wbyqd2 - Agent Triumph
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c. https://wa.link/e94xwu - Agent Hector
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Customer Support Hours: Everyday
Do you offer promotions or discounts?
Yes! We often have seasonal promotions, discounts, and special offers. Follow us on our social channels or WhatsApp to stay updated.
Are your products authentic?
Absolutely! Every product at Royal Store is carefully selected for quality and authenticity. We are committed to offering only reliable and high-quality items.