Return and Refund Policy
At Royal Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return and refund policy ensures a smooth and fair process.
Returns
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You can request a return within 3 days of receiving your order.
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Products must be unused, in original condition, and in the original packaging to qualify for a return.
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Certain items (like intimate wear, opened cosmetics, or personalized products) cannot be returned for hygiene and safety reasons.
How to Return
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Contact our customer support via WhatsApp or Email with your order details.
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Provide the reason for the return and photos if applicable.
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Our team will guide you on how to send the product back.
Refunds
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Once your returned product is received and inspected, we will notify you about your refund approval.
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Refunds are processed within 3–7 business days after approval.
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Refunds will be issued to the original payment method used at checkout.
Damaged or Incorrect Items
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If your order arrives damaged, defective, or incorrect, contact us immediately.
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We will arrange for a replacement or full refund at no extra cost to you.
Important Notes
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Return shipping costs may apply for non-defective items, unless otherwise stated.
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Royal Store reserves the right to refuse returns that do not meet our policy conditions.
Your trust is our priority!
We are committed to making shopping with Royal Store safe, reliable, and enjoyable.